Damage on delivery
Check on delivery for damage and completeness on receipt. If you received your order which is damaged by the shipping company, please take photos and videos and contact NCHASE directly. Damage complaints has to be made within 48hours after having received the order so we can get in touch with the shipping company.
Please save all packaging materials and damaged goods before filing a claim.
Right of Withdrawal (EU/UK Citizens):
Who can withdraw: Consumers in the European Economic Area (EEA) or UK,
you must notify the seller (VOEDOE) within 14 days of making the order.
You are responsible for the return shipping costs.
You will be refunded once the seller (VOEDOE) receives back the object in its orginal condition.
Exclusions: Some object types (Used books and Used Magazines) may not be eligible for the right of withdrawal.
Item Not as Described:
What to do: Send us (VOEDOE) a notice within 48h after receiving the package so we can look together to resolve the issue.
The buyer is always responsible for return shipping, and the refund of the products is issued once the object is returned in its original condition.